Reasons why New Zealand’s coronavirus response has been a masterclass in crisis leadership

Published On: August 13, 2021

It has been difficult for leaders to communicate well during the Covid-19 pandemic. The challenge of provide clear and useful information to the public on a complex topic, without inciting panic and providing reassurance is difficult ask.

Jacinda Ardern has been seen as a successful leader in the crisis response. This article covers some of the strategy behind successful crisis communications and the importance of empathy and clarity.

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